AmericanGreetings.com's first priority is always you, our customer, which involves providing you with information on how to protect yourself from ecard email scams impacting our industry.
Security Alert: AmericanGreetings.com will never ask you to reset your AmericanGreetings.com account password through an email. If you receive an email requesting you to reset your password, do not open it or click on any links contained within the email. Report any suspicious emails to firstname.lastname@example.org.
Phishing emails: Fraudulent emails containing malicious links sent from individuals portraying themselves as messages from legitimate companies. There have been email campaigns that claim to be an ecard from AmericanGreetings.com which contain an attachment that will infect your computer with a malicious and destructive virus. It is important for you to know that legitimate emails from AmericanGreetings.com will never contain an attachment. Our emails are validated with industry standard security keys for additional protection and offer an alternate method for you to pick up your ecard. When you receive a legitimate ecard from AmericanGreetings.com you can bypass clicking on any links within the email and instead go to our site, click on the "ecard pickup" link found in the upper right corner of the homepage and enter the code provided in the email.
Legitimate ecards with suspicious messaging: If you receive a legitimate ecard that contains a personal message and do not recognize the sender or if it contains website addresses close the ecard and report it to security at email@example.com. If you do not recognize the sender do not type (or copy/paste) any website addresses into your browser.
What you can do to protect yourself from fraudulent ecard emails moving forward
If you feel that you have received a fraudulent ecard email claiming to be from AmericanGreetings.com, please submit your example to firstname.lastname@example.org to help in our investigations. Due to the magnitude of email to this inbox, you will not receive a response; however, you can be assured that your submission will help us continue to fight spam and phishing.
You can also file a complaint at the Internet Crime Complaint Center of the FBI.
Some additional recommendations to further protect you:
At a quick glance after reviewing the table below, you should be able to tell the difference between legitimate ecard email notifications and emails not from us. However, we still recommend that you manually type in www.americangreetings.com after the http:// found in your Internet browser to view your ecard to ensure complete safety.
|AmericanGreetings.com Ecard Emails||Fake Ecard Emails|
|Subject Line||(Sender's name) has sent you an ecard from AmericanGreetings.com. Reminders to pickup your ecard will have the following subject lines:
||Subject line varies. Examples include:
|"From"||Ecard from AmericanGreetings.com [email@example.com]||"From" varies. Examples include:
|Email Message||The sender's name and email address is always in the body of the email. You should personally recognize this individual before engaging further in the email.||May or may not include random individual's name and email address.|
|Links in Email||Ecard pickup link will always include americangreetings.com as the start of the URL. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.||Ecard pickup link does not start with http://www.americangreetings.com, but instead shows a series of numbers (commonly referred to as an "IP Address"). Sometimes the IP address is hidden and can only be seen by hovering your cursor over the link or right-clicking on the link to view Properties. May or may not include a clickable URL that is an EXE file.|
(Note: we also have pickup reminder emails sent to the recipient at a future date that may have different copy, but same general attributes as outlined above).
From: Ecard from AmericanGreetings.com [mailto:firstname.lastname@example.org]
Sent: Thursday, August 16, 2007 9:47 AM
To: Jane Smith
Subject: John Smith has sent you an ecard from AmericanGreetings.com
John Smith (email@example.com) has sent you an ecard.
To view your ecard, choose from the options below.
Click on the following link:
For your security, if you'd prefer not to click on links within this email:
http://www.americangreetings.com/?source=ag999&rr=yinto your web browser.
Please do not reply to this email. To help resolve your issue or question, go to:
http://www.americangreetings.com/help/index.pd?source=ag999&rr=y We have an extensive help center that may answer your questions, or you can choose to email us from there.
To read about email security, type
http://www.americangreetings.com/emailprotection in your web browser to read more.
Your friends at AmericanGreetings.com
From: <firstname.lastname@example.org> Date: August 13, 2007 9:37:55 AM CDT
Subject: Love e-card
Mother(email@example.com) has created Love e-card for you at [ahost].
To see your custom Love e-card, simply click on the following Internet address (if your mail program doesn't support this feature you will need to COPY and PASTE the address into your browser's address box):
Send a FREE greeting card from americangreetings.com whenever you want by visiting us at:
This service is provided and hosted by AmericanGreetings.com.