If the ecard including the Amazon.com Gift Card* was not received by the recipient and the outbox shows it was delivered, then it's most likely that the recipient's email client routed it to their spam or junk folder. Please have the recipient check their spam or junk folder. Even if they've previously received ecards from you, it may have been routed there.
If you still have our confirmation email that you received when the ecard was sent, you can forward this to the recipient as this is not likely to be blocked by their spam filter. This will provide the link to the ecard so they can redeem their gift.
If you don't have the confirmation e-mail, you can send the link or URL for the ecard to your recipient. This will allow the recipient to view the ecard and redeem the gift. Please follow these steps:
If you have questions about redeeming your gift card, please visit www.amazon.com/gc-redeem
If you have questions regarding the ecard you sent or received, please contact American Greetings customer support at Amazonorders@americangreetings.com for help.
*Amazon.com Gift Cards ("GCs") sold by AmericanGreetings.com, an authorized reseller of Amazon.com Gift Cards. Amazon, Amazon.com, the Amazon.com logo, and the Amazon Gift Cards logo are trademarks of Amazon.com, Inc. or its affiliates. GCs may be used only for purchases of eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift cards. Except as required by law, GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. See www.amazon.com/gc-legal for complete terms and conditions. GCs are issued and ? 2010 by ACI Gift Cards, Inc., a Washington corporation.