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If the ecard including the top retailer gift card was not received by your recipient and the Outbox shows it was delivered, then it's most likely that the recipient's email client routed it to their spam or junk folder. Please have the recipient check these folders. Even if they've previously received ecards from you, it may have been routed there.
To verify that the ecard was sent, check the Outbox in your account.
If the ecard has been sent, you can resend it two different ways.