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sending

  1. How do I send a mobile ecard?
  2. Can I send mobile ecards to people outside of the U.S.?
  3. What carriers do mobile ecards work on?
  4. How long will it take for my mobile ecard to be delivered?
  5. How does someone know if a mobile ecard is from me?
  6. Do I get notified when my mobile ecard has been received?
  7. What if I send a mobile ecard to a person who has a phone that cannot receive it?
  8. Do I need an American Greetings account to send mobile ecards?

receiving

  1. How much does it cost to receive a mobile ecard?
  2. What is the difference between an SMS and an MMS message?
  3. If I don't want to receive a mobile ecard someone sends to me, can I choose not to accept it?
  4. Is there a way to opt back in to receiving mobile ecards if I opted out?
  5. Will a mobile ecard expire after I receive it?
  6. How much memory will each mobile ecard take up on my phone?
  7. I don't know how to access the link in the text message.
  8. Once I receive a mobile ecard, where does it get stored on my phone?

technical

  1. Why can't I hear the audio in my mobile ecard?
  2. Do I need a data package to receive a mobile ecard?
  3. How do I know if a mobile ecard is really being sent from American Greetings?
  4. Why didn't the person I sent my mobile ecard to receive it?
  5. Why is the mobile page not formatted well on my BlackBerry?

sending

  1. How do I send a mobile ecard?
    1. Choose the ecard you wish to send.
    2. If you are not signed in, sign in with your americangreetings.com username and password.
    3. Type in your personal message, recipient name and delivery method in the spaces provided.
    4. Click on the send ecard button.
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  2. Can I send mobile ecards to people outside of the U.S.?
    At the moment American Greetings is only delivering mobile ecards within the U.S.
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  3. What carriers do mobile ecards work on?
    Alltel, AT&T, Boost Mobile, Cricket, Sprint/Nextel, T-Mobile, U.S. Cellular, & Verizon Wireless.
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  4. How long will it take for my mobile ecard to be delivered?
    Just like a text message, mobile ecards will be delivered to the recipient's mobile phone within minutes. During peak mobile traffic hours it may take a little longer.
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  5. How does someone know if a mobile ecard is from me?
    Your recipient will receive a text message that says it's from you. You can also include your name in the personal message. For instance, you could write, Just wanted you to know I am thinking of you! Love, Monica.
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  6. Do I get notified when my mobile ecard has been received?
    Yes. After the person you sent a mobile ecard to has received it, you will get an email letting you know the ecard has been received.
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  7. What if I send a mobile ecard to a person who has a phone that cannot receive it?
    If the person you are sending a mobile ecard to has a phone that cannot receive it, we will deliver a message to their phone with instructions for how to receive the ecard from the AmericanGreetings.com website.
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  8. Do I need an American Greetings account to send mobile ecards?
    Yes, these ecards are only available to AmericanGreetings.com members. If you are not a member, please click the Join button for membership details.
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receiving

  1. How much does it cost to receive a mobile ecard?
    Mobile ecards do not have a premium charge associated with them. The only cost is your normal carrier messaging and/or data rates.
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  2. What is the difference between an SMS and an MMS message?
    SMS stands for Short Message Service. It is another term used for text message. This is simply a message sent to your phone's messaging inbox. In the U.S., text messages are restricted to 160 characters, including spaces.

    MMS stands for Multimedia Messaging Service. This is similar to an SMS, except instead of being restricted to 160 text characters, an MMS can be much larger in file size and include images, videos, or audio files in many different file formats.
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  3. If I don't want to receive a mobile ecard someone sends to me, can I choose not to accept it?
    Yes, you can choose not to accept a mobile ecard that is sent to you. If you do not want to receive a mobile ecard, just don't download it or open it.

    If you would prefer not to receive any mobile ecards, you can text STOP to the text that sent you the ecard and we will block your number from receiving future mobile ecards.
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  4. Is there a way to opt back in to receiving mobile ecards if I opted out?
    Yes. If you would like to opt back into receiving our eCards, please text RESUME to 74121 to rejoin.
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  5. Will a mobile ecard expire after I receive it?
    No. The mobile ecards you receive on your phone do not expire. However, if you accessed your mobile ecard from a link in a text message, the link will stop working after 30 days.
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  6. How much memory will each mobile ecard take up on my phone?
    Each mobile ecard is different, but we work hard to keep the files small in size. In general, they range from 75kb to 120kb. How many mobile ecards you can store on your phone depends on how much memory your phone has and how much external memory you've added to it, but you should have no problem.
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  7. I don't know how to access the link in the text message.
    There are a few possibilities.
    • For touch screen phones, pressing on the link with your finger should select it.
    • Many phones are able to scroll over and highlight the link and then select it directly.
    • For some phones, including the Motorola RAZR, KRZR, and SLVR, you need to select the Menu button, and then choose Go To.
    • Some phones, including the Nokia 5300, you need to choose options. From the menu then select Use Detail. From the next menu select Web address. Then select Go To when the web address is displaying highlighted on the next screen.
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  8. Once I receive a mobile ecard, where does it get stored on my phone?
    This depends on your phone and carrier. Alltel, AT&T, Cricket, Sprint, & Verizon customers will get their mobile ecards in an MMS message in their normal messaging inbox.

    For customers not on Alltel, AT&T, Cricket, Sprint, or Verizon Wireless, where your mobile ecards get stored depends on what type of phone you have. Generally, mobile ecards are stored in a multimedia or video folder. Some are called, My Movies, Flix, or Videos. Some phones will allow you to choose the folder where you want to save your mobile ecard.
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technical

  1. Why can't I hear the audio in my mobile ecard?
    If you do not hear any audio on your mobile ecard, the best thing to do it make sure your phone is not set to silent or vibrate. If it is, just turn it back to the normal setting
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  2. Do I need a data package to receive a mobile ecard?
    No. You can get a mobile ecard with or without a data package. However, if you do not have a data package you will be charged normal carrier data rates if you have to download a mobile ecard. This is usually about one and a half cents per kilobyte.

    Alltel, Sprint, & Verizon Wireless customers will get their mobile ecards like a normal picture or video message in their messaging inbox, so there is no data charge.
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  3. How do I know if a mobile ecard is really being sent from American Greetings?
    All messaging from American Greetings will come from the short code 74121.
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  4. Why didn't the person I sent my mobile ecard to receive it?
    Nearly all mobile ecards are successfully delivered. However, every once in a while a wireless carrier can have an outage or a network overload that causes an ecard to go undelivered. Although this is rare, it can happen. If you think one of your ecards went undelivered, contact a customer support representative and they will be able to look up the send.
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  5. Why is the mobile page not formatted well on my BlackBerry?
    BlackBerry browsers have a number of key settings turned off by default. (Note: This only applies to the BlackBerry browser, not a BlackBerry using Opera Mini or some other Internet browser). To fix the formatting issues on the mobile page, you need to do the following:
    • Open the menu in the internet browser.
    • Select Options from the menu.
    • Select Browser Configuration
    • Check all of the boxes next to:
      • Support HTML tables
      • Support Javascript
      • Use Background and Foreground colors
      • Use Background Images
      • Support CSS/Style Sheets
      • Support Embedded Media
    • Exit menu and select Save Options when prompted
    • Open the menu and click refresh
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