Ecards : Gift Cards

My recipient didn't get the ecard I sent and it had a gift attached.

If the ecard including the gift was not received by your recipient and the Outbox shows it was delivered, then it's most likely that the recipient's email client routed it to their spam or junk folder. Please have the recipient check these folders. Even if they've previously received ecards from you, it may have been routed there.

To verify that the ecard was sent, check the Outbox in your account.

  1. Sign in to your membership and click on the "my account" link at the top of the page.
  2. Click on Outbox.
  3. Locate the ecard in the Outbox. These are organized by month.

Contact customer support if the ecard cannot be retrieved.