If your ecard and gift was not received by your recipient, please verify that it was sent to the correct email address. If you need to edit the email address, you can resend your ecard and gift from your account by following the instructions below.
- Sign in to your AmericanGreetings.com membership and click on the "my account" link at the top of the page.
- Select the "my account" link at the top of the screen.
- Click on "sent ecards" from the navigation.
- Find the ecard you sent with the attached gift.(Make sure the correct month is displayed in the drop-down.)
- If the recipient has not picked up the ecard, you will see the option to click "resend gift & ecard."
- This will take you to the ecard personalization page where you can edit your recipient's information and resend your ecard and gift.
If you have verified that the email address was correct, but the recipient still did not receive their ecard, please have them check their spam or junk folder.