Ecards : Viewing

Why won't my ecard load? All I see is white space.

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, the following information may help.

Browser Cache

Your browser's cache stores information about the web pages you've visited. Clearing your cache regularly frees up disk space on your computer, increases the computer's performance and rids your computer of any corrupted files.

Follow the instructions in your browser's Help section for clearing the cache. Once the cache has been cleared, close your browser window and re-open it.


  1. In the top-right corner of Chrome, click the Chrome menu Chrome Menu.
  2. Select More tools > Clear browsing data.
  3. In the dialog that appears, select the check boxes for the types of information that you want to remove.
  4. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  5. Click Clear browsing data.

To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data.

In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Internet Explorer 

  1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
  2. Tap or click the Tools button Tools button, point to Safety, and then tap or click Delete browsing history.
  3. Select the Cookies and website data check box, and then tap or click Delete.


  1. Click the menu button, choose History, and then Clear Recent History….
  2. Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
  3. Next, click the arrow next to Details to select exactly what information will get cleared. 
  4. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.


Corporate Firewall

If you are at work, your company's firewall may prevent you from viewing our ecards. Check with your company's network administrator to find out if this is the case.

Adobe Flash

Our animated ecards are created using Adobe's Flash software. In order to view them, you need the most current version of Adobe's Flash Player. To download the most recent version of Adobe Flash, please click here.

If you choose to save the download rather than launching it automatically, it won't install until you double click the icon from wherever you save it. If you have any problems installing Adobe Flash, click here for help.