Membership Info : Troubleshooting

When I sign in, I get an incorrect email or password error.

If you're getting a "please correct your email or password" error, you may be inputting an address or password that does not match what we have on file for your account. Some of the more common reasons for this are:

  1. Quotation marks, brackets or spaces before or after the email address
  2. Automatic fill-in of password information by your computer

Please be sure to remove any additional characters or spaces from your email address, and remove any automatic entry into the password field before attempting to log in. We recommend that you manually type your email address and password.

If you would like to reset your password, click here.