Frequently Asked Questions

American Greetings is committed to making your experience hassle-free. If you have questions or are experiencing technical issues, please refer to our help section below. 

Top Questions

All memberships include both ecards and printables. As a member, you can send as many ecards and printable cards from our extensive collection. Also, all memberships include access to great benefits like:
 
--Send your eCards to Facebook!
--Include physical gifts or gift cards with your eCard!
--Personalize and print store quality cards from home with PRINTABLES!
--MEMBER TOOLS such as Address Book, Reminder Service, and Pre-scheduled eCards!
--PLUS much more!
 
A membership can be purchased for $19.99 per year or just $29.99 for two years. Monthly memberships are also available for $4.99 each month. New members are eligible for a 7 day free trial. To sign up for our Membership, please click 'Join Now!' at the top of our website. For more information about Membership please see our Member Benefits page. 

American Greetings memberships renew automatically. If you do not wish to have your membership renew, please visit the Manage Membership page in the My Account section of the site. You will select the “Do not renew membership” option, and your membership will expire at the end of your term.  Please note, charges already incurred may be non-refundable under the terms of your membership. You may continue to use your membership until it expires.   

To cancel your trial membership, please contact us within your 7 day trial period. Our Customer Support Representatives are happy to assist you. You can call us at 1-800-711-4474 between the hours of 9 a.m. - 5 p.m. EST (Monday through Friday) or if you prefer not to call, you can email us at help@americangreetings.com

Our Printables use a webpage-based program that will print cards based on your web browser’s print settings. We recommend visiting our website and changing the following settings in your web browser prior to printing a card.


Internet Explorer 

- Click the round gear icon in the upper right corner of your web browser.

- Click ‘Print.’

- Click ‘Page Setup.’

- Change all Margins to 0”.  You may see the margin numbers change to something like 0.166 or 0.236 or 0.13 and this is fine.  The goal is to have the lowest possible number for your margins.

- Change all six sections under “Header and Footer” to empty.

- Place a check in the box next to ‘Enable Shrink to Fit.’

- Click ‘OK’ to exit your print menu.

Microsoft Edge 

* At this time, we do not recommend using the Edge Browser, as our cards will not print properly.

Google Chrome 

- Click the 3 dot menu in the upper right corner of your web browser.

- Click ‘Print.’

- Set Layout to Portrait

- Scroll down and click ‘More Settings.’ Use the Tab key on your keyboard to move further down the list if you are unable to scroll down.

- Set Paper Size to either 'Letter' or '8.5 x 11'.

- Change Margins to default.

- Set Scale to 100

- Remove the checkmark next to Headers and Footers. *If you do not see an option for Headers and Footer, change the Margins to minimum and this option should be appear. Remove the checkmark and then change Margins back to default.

- Click ‘Cancel’ to exit your print menu.

Safari

- Click ‘File’ in the upper left corner of your screen.

- Click ‘Print.’

- Click ‘Show Details.’

- Remove the checkmark next to Headers and Footers.

- Click ‘Cancel’ to exit your print menu.

Firefox for Windows

- Click the 3 line menu button in the upper right corner of your web browser.

- Click ‘Print.’

- Click ‘Page Setup.’

- Click the Margins & Header/Footer tab.

- Change the Top, Left, Bottom, and Right Margins to 0.0

- Change all options under Headers & Footers to Blank.

- Click ‘OK.’

*If you are running an older version of Firefox in Windows, please refer to the following link from the Firefox support website for further information on adjusting these settings: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

Firefox for Mac

- Click ‘File’ in the upper left corner of your screen.

- Click ‘Print.’

- Click ‘Show Details.’

- Change all options under Headers & Footers to Blank.

Please make sure that your password is entered in correctly by using the show button located next to the password field. Keep in mind that passwords must contain at least 8 or more characters, a mix of upper and lower case letters (at least one upper case letter), and at least one number. 

If you're getting a "please correct your email or password" error, you may be inputting an address or password that does not match what we have on file for your account. Some of the more common reasons for this are:

- Quotation marks, brackets or spaces before or after the email address

- Automatic fill-in of password information by your computer

- Additional characters or spaces from your email address

We recommend that you manually type your email address and password. If that does not resolve the issue, you can also reset your password.

As a member, you can add a gift card to your ecard from many leading retailers.
 
  1. Choose any ecard and personalize.
  2. After adding your personal message, continue to Step 3 to add your recipient.
  3. On this page you will need to click the button that reads 'SEND ECARD WITH A GIFT CARD'
  4. You will then have to option to select a gift card from one of the many retailers.
  5. After you choose your gift card option, you will continue to the next step to choose the value of the gift card and enter your payment information.
  6. Confirm your total and click 'SEND ECARD WITH GIFT CARD'

 

If you don't find what you are looking for, one of our Customer Support representatives would be happy to assist you. Please contact us for information on how to reach our Customer Support center.