Frequently Asked Questions

American Greetings is committed to making your experience hassle-free. If you have questions or are experiencing technical issues, please refer to our help section below. 

Top Questions

Our SmashUpTM cards have been experiencing technical difficulties within the Safari Browser. While our developers work on a resolution, we suggest using the Google Chrome Browser, or downloading our free SmashUpsTM App from the Apple App Store.

If you would like to continue using your Safari browser on your iPhone, iPad or Mac, we suggest clearing your cache using the following steps.

iPhone and iPad:

  1. First go to Settings -> tap on Safari
  2. Safari -> tap on Advanced towards the bottom of your screen. 
  3. Tap on Website Data -> then enter “” into the Search Box.
  4. Swipe left on the “” entry and then tap Delete.


  1. With Safari open, first go to Preferences under the Safari dropdown towards the top of your screen.
  2. Select Privacy -> click Manage Website Data
  3. Enter “” in the Search Box.
  4. Click on the “” entry and then click on the Remove button.

The American Greetings new SmashUp app is also available for download on the App Store or in Google Play. The SmashUp app allows you to send Celebrity and Talking SmashUp cards from your mobile device!

For more information, please visit our SmashUp page:

For Apple devices, you can download the SmashUps app from the App Store here:

ONLY IF NEEDED: For Android devices, your can download the SmashUps app in the Google Play store here:

We apologize for the inconvenience and hope to have this resolved shortly. Thank you for your patience.

American Greetings memberships renew automatically. If you do not wish to have your membership renew, please visit the Manage Membership page to cancel your membership. You will select the “Do not renew membership” option, and your membership will expire at the end of your term.  Please note, charges already incurred may be non-refundable under the terms of your membership. You may continue to use your membership until it expires.

All memberships include both ecards and creatacards. As a member, you can send as many ecards and creatacards from our extensive collection. Also, all memberships include access to great benefits like:
--Send your ecards to Facebook!
--Include physical gifts or gift cards with your eCard!
--Personalize and print store quality cards from home with PRINTABLES!
--MEMBER TOOLS such as Address Book, Reminder Service, and Pre-scheduled eCards!
--PLUS much more!
A membership can be purchased for $29.99 per year or just $39.99 for two years. Monthly memberships are also available for $6.99 each month. New members are eligible for great ecard benefits, including free and premium greetings!. To sign up for our Membership, please click 'Join Now!' at the top of our website. For more information about Membership please see our Member Benefits page. 

Please make sure that your password is entered in correctly by using the show button located next to the password field. Keep in mind that passwords must contain at least 8 or more characters, a mix of upper and lower case letters (at least one upper case letter), and at least one number. 

If you're getting a "please correct your email or password" error, you may be inputting an address or password that does not match what we have on file for your account. Some of the more common reasons for this are:

- Quotation marks, brackets or spaces before or after the email address

- Automatic fill-in of password information by your computer

- Additional characters or spaces from your email address

We recommend that you manually type your email address and password. If that does not resolve the issue, you can also reset your password.

As a member, you can add a gift card to your ecard from many leading retailers.
  1. Choose any ecard and personalize.
  2. After adding your personal message, continue to Step 3 to add your recipient.
  3. On this page you will need to click the button that reads 'SEND ECARD WITH A GIFT CARD'
  4. You will then have to option to select a gift card from one of the many retailers.
  5. After you choose your gift card option, you will continue to the next step to choose the value of the gift card and enter your payment information.
  6. Confirm your total and click 'SEND ECARD WITH GIFT CARD'

We no longer sell paper cards, party supplies, gift wrap and gifts on However, you can shop for all of those items at one of our incredible retail partners. Here is our retailer locator.

We currently only provide digital greeting memberships on

If you don't find what you are looking for, one of our Customer Support representatives would be happy to assist you. Please contact us for information on how to reach our Customer Support center.