How do I send a card?

Please be sure you are signed in as a member of AmericanGreetings.com. Once you are signed in, please follow the steps below: Select an ecard. Select 'Personalize and Send' Note: If you do not see the 'Personalize and Send' button or the button is inactive, you may need to personalize the ecard first Add a personalized note for your recipient(s) in the open text area on the next screen.You can adjust the font, size, and color of your message by highlighting the text you wish to change or make your style selections before adding your message. Select 'Preview' to preview your message and ecard. To exit preview mode, select close at top right hand corner. Select 'Share or Send' then select 'Send via Email' Add your recipient(s) name and email address or open your Address Book. If you have questions on how to add a contact from your address book please see the How do I add contacts to my Address Book? question.If you do not adjust the delivery date, your ecard will be delivered immediately, you can change the delivery date by pressing the calendar icon to the right of today's date. Select 'Send Ecard Only' Congrats! You just made someone's day!

How do I post an ecard to Facebook?

Please be sure you are signed in as a member of AmericanGreetings.com. Once you are signed in, please follow the steps below: Select an ecard. Select 'Personalize and Send'. Enter a personal message to be displayed with your ecard. Select 'Preview' to preview your message and ecard. To exit preview mode, select close at top right hand corner. Select the 'Share or Send' button below the personalized message box. Select 'Post to Facebook'. If you are on an iPhone or iPad and are not logged in to Facebook you will have 2 options; share with the app, or log in to your Facebook account to post your card. We are currently experiencing an issue with using the app to share your card, so please log in with your Facebook email address and password to successfully post your card. Once you are logged into Facebook, select a sharing option from the dropdown in the upper left of the Facebook window. You may enter an optional message that will accompany your Facebook post. Select 'Post to Facebook'

How do I share an ecard via text message or through social platforms?

Please be sure you are signed in as a member of AmericanGreetings.com. Once you are signed in, please follow the steps below: Select an ecard. Select 'Personalize and Send'. Enter a personal message to be displayed with your ecard. Select 'Preview' to preview your message and ecard. To exit preview mode, select close at top right hand corner. Select the 'Share or Send' button below the personalized message box. Select 'Copy Link'. If you are on an iPhone, a new window will display asking if you would like to open this page in 'Messages'. You can select 'Cancel' or 'Open'. Once you select 'Open', the ecard link will display in the message field.For all other mobile devices or desktop, simply copy and paste or enter the link below into your favorite messaging app to share your personalized ecard.

How do I preschedule an ecard?

Don't miss another birthday, anniversary, or holiday again! As a paid member of AmericanGreetings.com, you can pre-schedule your ecards, for sending by email, up to one year in advance. In order to pre-schedule an ecard, please sign in to your AmericanGreetings.com membership and follow these directions: Select the ecard you would like to send and click the 'personalize & send' button. Add your personal message. Click the Share or Send button. Then select the Send Via Email Button. Add your recipient's name and email address. Look for deliver card on (mm/dd/yyyy)and select the month, day and year from the pull-down menus. You may also use the calendar located to the right of the pull-down menus. The calendar has an arrow located at the top right to navigate to future months. When you click on the date you wish the ecard to be sent, the calendar will automatically close. You will then have the option to include a gift card. Please note that you can only schedule a card with a gift card 30 days in advance. Learn more about how to add a gift card to your ecard here . When you have selected the desired delivery date, click the send ecard only button. You will then be taken to a confirmation page that will state Your ecard is on its way!. You will also receive a confirmation e-mail with the date your card is scheduled to be sent. The ecard will be delivered just after 4:00 a.m. EST on the date selected.Please note that we suggest double-checking the desired delivery date before sending your ecard. Please note that you can check for pre-scheduled ecards. Click on the my account link at the top of our website and select Scheduled Ecards located in the left navigation.The Scheduled Ecards are organized by month. Use the dropdown box on the page to select the month the ecard is to be sent. You will find the ecard image, the recipient's email address, the target delivery date and options to view, edit or cancel the ecard.

Can I change or cancel an ecard?

It depends on whether your ecard was delivered immediately or scheduled for future delivery.Ecards sent for immediate delivery cannot be canceled, retrieved or edited. However, in the case where the wrong email address was used for a recipient, you can resend the ecard to a corrected email address via the 'Sent Ecards' page in my account.Ecards that are scheduled for delivery for a future delivery date, may be canceled up to 24 hours before the delivery date.To cancel a scheduled ecard, press the 'My Account' link at the top of the screen and then select 'Scheduled Ecards' (it's located on the left side of the screen on your desktop or tablet and towards the top of the screen on your smartphone).The 'Scheduled Ecards' screen is organized by month, with the most recent activity displayed automatically. To find the ecard you wish to cancel, you may need to adjust this filter. Once you locate the ecard, choose 'cancel' (located under the picture of the ecard).Unfortunately, the ability to edit a scheduled ecard is currently unavailable.

Can I send a greeting again?

Yes. Please make sure you are signed in and then follow the steps below:Press the 'My Account' link located at the top of the screen. Once the new page loads, select 'Sent Ecards.' (It's located on the left side of the screen on your desktop or tablet and towards the top of the screen on your smartphone.)The 'Sent Ecards' screen is organized by month, with the most recent activity displayed automatically. To find the ecard you wish to resend, you may need to adjust this filter.Once you locate the ecard you wish to send again, press the 'Resend' link below the picture of the ecard.

I did not receive a confirmation email. Did you send my greeting?

Ecards are usually sent within an hour. After an ecard has been sent, we also automatically deliver a confirmation email to you. If you have not received a confirmation email, it's possible that our emails are not being delivered by the email provider.To remedy this, please add the following email addresses to the address book of your email provider (Gmail, Hotmail, Yahoo, etc.): help@americangreetings.com services@americangreetings.com reminders@americangreetings.com ecards@americangreetings.com AmericanGreetings@email.americangreetings.com shop@americangreetings.com. Once you have added these addresses, you should receive future confirmation emails from us. If you still do not see the mail appear in your inbox, please check your Junk Mail to make sure that the messages are not automatically being routed there.

The person I sent my ecard to did not receive it. Why?

There are two common reasons why recipients do not receive ecards: Incorrect email address. Internet Service Provider (ISP) is routing the message to a 'bulk' folder. In the first case, please double-check the accuracy of the recipient's email address. If you notice an error, you can resend the ecard and with the correct email address from your Sent Ecards page.In the second case, we regularly work with ISPs (like Yahoo) to avoid categorizing our ecards as bulk mail or 'spam'.In either case, if your ecard was not delivered, you can simply forward the confirmation email that you received from us to your intended recipient.

How long does it take to deliver an ecard?

Ecards are usually sent within an hour and each send includes a confirmation email that we deliver to you. This email contains a link to view the personalized ecard.

The 'Personalize and Send' button is visible but not working on some ecards. Why is that?

Some of our ecards require personalization within the greeting before you can proceed to adding a message. Once you have completed your personalization(s), options to preview and send the ecard should appear.

Why do I get a message about violating the Terms of Service?

We're sorry that you're receiving the message on violating terms of service when trying to send your ecard. The following can cause this message: Copying text from another document can cause the message. Type your message directly in the 'personalize your ecard' field, highlight the text, and use the tools provided to change font, size, or color. Addition of a URL or website address. For instance, www.americangreetings.com is the URL for our website. Adding a URL to your personal message will block the sending of your ecard. Addition of a personal email address in your message. An ellipsis (....) or any string of punctuation marks - !!!!, ****, etc. - will prevent sending of the ecard. Starting a new sentence without placing a space after the period ending the previous sentence will generate the message. Words or phrases commonly used in spam messages will block the sending of the ecard: remembrance, Nigeria, work from home, you're a winner, and oh well.

Why won't my ecard load?

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, please try the following: Clear Browser Cache Your browser’s cache stores information about the web pages you’ve visited. Clearing your cache regularly frees up disk space on your computer, increases the computer’s performance and rids your computer of any corrupted files. Follow the instructions in your browser’s Help section for clearing the cache. Once the cache has been cleared, close your browser window and reopen it.

I received an inappropriate greeting. What can I do about this?

We are very sorry that you received an inappropriate or abusive message in the form of one of our ecards. Using our service in this way violates our Terms of Service and will not be tolerated. If you feel physically threatened, you should contact your local law enforcement authorities immediately. We will cooperate with their investigation in any way we can, consistent with applicable law and our privacy policies. Generally when users send emails of this nature, they use a false name, limiting our ability to prevent these communications from being distributed via our service. While certain information about senders -- such as IP address and cookie number -- is gathered, we are prohibited by law from releasing that information absent a subpoena or search warrant. If you would like, we can block your email address so that you will no longer receive ecards from our service. Please be aware that this will also prevent legitimate communications -- those from family and friends -- from being delivered. If you want to take this step, please contact us.

I tried to access a personal greeting that was sent to me and it was no longer available

Ecards and other digital greetings sent to you or a recipient are stored for 12 months from the delivery date. After this time, they will no longer be available to view. Free ecards are stored for 30 days.

How do I send a talking SmashUp card?

Please be sure you are signed in as a member of American Greetings in order to send a Talking SmashUp card. Once you are signed in, please follow the directions below: Choose the Talking SmashUp card you wish to send. Type what you want the character to say in the box, or use the suggested message provided. There is a 300 character limit. Click on the preview button to hear the character speak your message. Once you are satisfied with the message, click on the personalize & send button. You can then add an optional written message for your recipient that will be displayed underneath the card. Select Share or Send and choose how you want to send your card.

How do I download the SmashUps app?

The American Greetings SmashUp app is available for download on the App Store or in Google Play. The SmashUp app allows you to send Celebrity and Talking SmashUp cards from your mobile device! For more information, please visit our SmashUp page here .

SmashUps™ FAQs | American Greetings

SmashUps™

SmashUps™ are fun, personalized digital greetings that call out your friends and family by their first name through the magic of video and animation. These highly customizable wishes might even let you pick the age, location or hobby of your recipient. Whether your SmashUp speaks, sings, scats or yodels, it’s sure to amaze someone special.

Original, Celebrity, Talking and Selfie SmashUps™ are FREE to send with our 7-day trial offer. Or send unlimited SmashUps™ all year long with an annual membership!

After personalizing your video, you can share SmashUps™ to any service that you have installed on your device. From SMS to Snapchat to Facebook and Twitter, the choice is yours!

Please be sure you are signed in as a member of American Greetings in order to send a Celebrity SmashUp card. Once you are signed in, please follow the directions below:

1. Choose the Celebrity SmashUp card you wish to send.

2. Select the options on Step 1 through Step 4 to customize your SmashUp.

3. Click on the 'Preview' button on the card to preview the card before sending.

4. Click on the 'Send' button after finalizing any customization options to proceed to the next step.

Step 2 involves creating your personal message. You will see an area to customize your message. Once you have typed your message, you can adjust the font style, size, color, bold, and/or italicize. Highlight the text and make the changes you desire. Or, you can set the changes you desire before beginning to type. Click the "Share or Send" button to continue and select how you would like to share your card. You can send your card via email, post it to Facebook or copy the link to the card to share wherever you like!

If you selected to Send Via Email, you will proceed to Step 3 which will enable you to add the name and email address of the recipient and set the date for the ecard to be delivered. Here you can also select to add a gift card or digital game that will be sent along with your card. Make your selections and click on the Send Ecard button to proceed to the either the send confirmation page or the payment screen if you chose to add a gift.

Please be sure you are signed in as a member of American Greetings in order to send a Talking SmashUp card. Once you are signed in, please follow the directions below:

1. Choose the Talking SmashUp card you wish to send.

2. Type what you want the character to say in the box, or use the suggested message provided. There is a 300 character limit.

3. Click on the preview button to hear the character speak your message.

4. Once you are satisfied with the message, click on the personalize & send button. You can then add an optional written message for your recipient that will be displayed underneath the card.

5. Select Share or Send and choose how you want to send your card.

Please be sure you are signed in as a member of American Greetings in order to send a Selfie SmashUp card. Once you are signed in, please follow the directions below:

1. Choose the Selfie SmashUp card you wish to send.

2. Upload your Selfie by selecting Upload Photo and choosing the desired image from your Pictures folder on your computer.

3. Type what you want your Selfie to say in the box, or use the suggested messages provided. There is a 300 character limit.

4. Select the voice you would like for your Selfie from the dropdown list. Click preview to listen to your message.

5. Select Personalize and Send button after finalizing any customization options to proceed to the next step.

SmashUps™ App

The American Greetings SmashUps™ app is available for download in the Apple App Store or in Google Play. The SmashUps™ app allows you to send Celebrity and Talking SmashUps™ from your mobile device! For more information, please visit our SmashUps™ app page.

Tap the gear/options/preferences icon in the upper right hand corner of the app and then tap the “Login with AmericanGreetings.com” link on the subscription page. You will then be taken to a screen to enter your AmericanGreetings.com email address and password.

On iOS:

Subscriptions are managed through the Apple App Store. To update, please go to: “Settings” and then tap on > [your name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions > and then select SmashUps™.

On Android:

Open the Google Play Store and tap on the menu icon. Select “Subscriptions” and then choose the subscription you would like to cancel. Finally, tap “Cancel Subscription” to cancel your subscription.

SmashUps™ Frequently Asked Questions

SmashUps™

SmashUps™ App

On iOS:

On Android: