Printables FAQs

Q: Why did we change Create & Print?

A: In a nutshell, Create & Print was going to break. * Since we didn't want to get rid of the print-at-home option, we decided to replace it with the new Printables before it stopped working for you.

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Q: When will I be able to save my project?
A: As we continue to update the editing features for the new Printables, we will implement more of the features you are used to seeing. We are working to restore the saving capability as soon as possible.

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Q: Where can I create an envelope for my card?
A: Various applications and sites will allow you to create an envelope, including Microsoft Word. Microsoft has instructions on how to print an envelope.

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Q: How do I center the front image on the card when I print it?
A: With our new Printables, printer settings have more control over your final product. Try setting all of your printer margins to zero and turning off headers and footers. We’ve provided detailed instructions on how to make these changes for each web browser.

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Q: How do I print the card without the front image wrapping around onto the back of the card?
A: To avoid a white border on the left side of the front of your card, we wrap some of the design to the back. To avoid this, you can move the imagery to the right in the editor, but please know that this may give a white border on the left side of the front of the card.

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Q: How do I make my text bigger?
A: You can make your text bigger using the slider in the toolbar. The slider will not allow your text to become larger than the text box. If you want your text even larger than the current text box will allow, increase the size of the text box by clicking and dragging any of its corners.

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Q: What can I customize on the back of my card?
A: We’ve provided two editable lines of text on the back of your card so you can let your recipient know the card was created by you.

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Q: How do I remove the American Greetings website address and page numbers from my card when printing?
A: With our new Printables, printer settings have more control over your final product. To remove the American Greetings website address and page numbers from your card, turn off headers and footers in the printer settings. We’ve provided detailed instructions on how to turn them off for each web browser.

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Q: Only the outside of my card prints when I select double-sided printing. How do I print both sides of my card?
A: If the inside of your card isn’t printing, check the printer’s settings and make sure the default is set to double-sided printing. If this doesn’t work, the printer may not support double-sided printing. You will need to select “Single-Sided Printing,” and manually flip the paper and reinsert it after the first side prints. We provide on-screen instructions to walk you through this process.

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Q: How do I change my card from a half-fold to a quarter-fold?
A: You can change the fold of your card while you’re in the editor by selecting “Change Card Fold” at the top-left section of the editor. This will not change the way your card looks in the editor but will change the way it prints. If you want to change the way your card folds after you select “Print” and view the print preview, you can select your desired card fold on the left side of the print setup box. You will see the change immediately in the print preview.

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Q: How do I change the size of my card to fit my paper?
A: Our card designs are best suited for printing on Letter-sized paper, but we also support A4. You can choose your paper size during the first step of the print process and in your printer settings. If you have selected your desired paper size but the card still isn’t fitting your paper, make sure the scale in the printer’s settings is set to 100%.

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Q: What are the recommended print settings?
A: The “New Printables” is a webpage-based program that will print cards based on your web browser’s print settings. We recommend visiting our website and changing the following settings in your web browser prior to printing a card.


Internet Explorer 

  • Click the round gear icon in the upper right corner of your web browser.
  • Click ‘Print.’
  • Click ‘Page Setup.’
  • Change all Margins to 0”.  You may see the margin numbers change to something like 0.166 or 0.236 or 0.13 and this is fine.  The goal is to have the lowest possible number for your margins.
  • Change all six sections under “Header and Footer” to empty.
  • Place a check in the box next to ‘Enable Shrink to Fit.’
  • Click ‘OK’ to exit your print menu.

Microsoft Edge 

  •  Click the 3 bot menu button in the upper right corner of your web browser.
  •  Click ‘Print.’
  •  Turn on the option to ‘Enable Shrink to Fit.’
  •  Change Margins to ‘Normal.’
  •  Turn Headers and Footers off.
  •  Click ‘Cancel’ to exit your print menu.

Google Chrome 

  • Click the 3 dot menu in the upper right corner of your web browser.
  • Click ‘Print.’
  • Scroll down and click ‘More Settings.’
  • Change Margins to default.
  • Remove the checkmark next to Headers and Footers.
  • Click ‘Cancel’ to exit your print menu.

Safari

  • Click ‘File’ in the upper left corner of your screen.
  • Click ‘Print.’
  • Click ‘Show Details.’
  • Remove the checkmark next to Headers and Footers.
  • Click ‘Cancel’ to exit your print menu.

Firefox for Windows

  • Click the 3 line menu button in the upper right corner of your web browser.
  • Click ‘Print.’
  • Click ‘Page Setup.’
  • Click the Margins & Header/Footer tab.
  • Change the Top, Left, Bottom, and Right Margins to 0.0
  • Change all options under Headers & Footers to Blank.
  • Click ‘OK.’
  • *If you are running an older version of Firefox in Windows, please refer to the following link from the Firefox support website for further information on adjusting these settings: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

Firefox for Mac

  • Click ‘File’ in the upper left corner of your screen.
  • Click ‘Print.’
  • Click ‘Show Details.’
  • Change all options under Headers & Footers to Blank.

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