Product Orders & Returns

Order Information

Return & Refund Policy

Product Information


Order Information

Q: Will my order arrive in time for Christmas?
A: If you order by the below dates, you will get it in time for Christmas. The estimated arrival date is December 21. For more information on our holiday shipping schedule, click here.

DEC 13 Last day to ship with Standard Shipping (Order by 11:59 PM EST)

DEC 17 Last day to ship with 2nd Day Shipping (Order by 11:59 PM EST)

DEC 18 Last day to ship with Next Day Shipping (Order by 11:59 PM EST)

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Q: Can I change or cancel my order once it has been placed?
A: Please contact us at 1-800-711-4474 if you need to make adjustments to your order. Our orders fill pretty quickly, so the time window for changes and/or cancellations is very short. Nonetheless, we’ll do everything we can to accommodate your request.

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Q: What do I do if there's a problem with my order?
A: If you experience any issues with your greeting cards, party supplies, gifts, or gift packaging, please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 8:30 am - 5:00 pm EST).

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Q: How can I view my order status or order history?
A:  If you experience any issues with your greeting cards, party supplies, gifts, or gift packaging, please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 8:30 am - 5:00 pm EST).

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Q: How can I view my order status if I checked out as a guest?
A:  If you checked out as a guest, to find your order status enter your order number and email address here
. If you are still experiencing any issues please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 8:30 am - 5:00 pm EST).

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Q: How long will it take for me to receive my order?
A: It typically takes 2-3 business day to prepare an order for shipping. Once an order is prepared, it will ship according to the shipping speed selected during checkout. Orders that are placed on Saturday and Sunday will be shipped out the following Monday (unless that Monday is a holiday and then it will be shipped out on the following Tuesday). 

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Return & Refund Policy

Q: What is your return and refund policy?
A: You have 30 days from delivery to return the items for a full refund. Please contact customer service at 1-800-711-4474 (Monday - Friday 8:30 am - 5 pm EST) for return and refund as well as for an exchange. A shipping label will be sent to you in order for you to return the item(s). Attach label to the outside of the package. You will not be refunded for shipping cost. Once American Greetings has received the item(s), you will then see a refund within 5 - 7 business days in the form of your original payment. NOTE: Ornaments that are damaged and have passed the 30 days to return may be denied a refund or exchange. Wrapping paper that has been opened cannot be returned.

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Q: How much is the return shipping fee?
A: American Greetings does not charge to ship return item(s), you will be sent a prepaid shipping label. 

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Q: ​Can online items be returned in a store?
A: No, American Greetings retailers and Carlton stores will not be able to refund items purchased online. To receive your refund you must ship your item back using the label provided by customer service.

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Q: How is sales tax calculated into my order?
A: The tax rate that is applied to your order is combined with state and local rates for the address where your order is being shipped. American Greetings charges sales tax on orders being shipped to Ohio, Florida, New York, Texas and California. 

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Product Information

Q: Are the ornaments sold online the only ornaments American Greetings offers?
A:
 No, the ornaments that are sold online do not represent the entire ornament collection. Our retailers may have some or all of the ornaments that are being sold online. You can find additional ornaments at some of our retail partner locations. There is a possibility that a retailer may have a different version of an ornament that we are selling online. If you have purchased an ornament online and you have found the ornament at a cheaper price, we can provide you with a price match.  Please visit the contact us page to contact customer service.

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Q: Are the items offered online also available in store? 
A:
Greeting cards and greeting card bundles will vary by retail partners and locations. Party supplies, gift wrap and stationery sets can be found online and in store. 

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Q: Do you sell at wholesale price? 
A:
Sorry, we currently do not sell at wholesale price.

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Q: Do you have personalized cards?
A:
AmericanGreetings.com offers a membership to our printable cards, which can be personalized and printed at home. In addition, our sister site Cardstore.com offers a variety of cards that you can personalize and have shipped to (or mailed for) you.

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Q: My music card isn't working, what can I do?
A:
Please call customer service at 1-800-711-4474 (Monday - Friday 8:30 am - 5 pm EST) and we will send you a replacement card. 

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