Product Orders & Returns

Please contact us at 1-800-711-4474 if you need to make adjustments to your order. Our orders fill pretty quickly, so the time window for changes and/or cancellations is very short. Nonetheless, we’ll do everything we can to accommodate your request.

If you experience any issues with your greeting cards, party supplies, gifts, or gift packaging, please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 9:00 am - 5:00 pm EST).

To view your order status and history, please click here. If you experience any issues with your greeting cards, party supplies, gifts, or gift packaging, please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 9:00 am - 5:00 pm EST).

If you checked out as a guest, to find your order status enter your order number and email address here. If you are still experiencing any issues please email us at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 9:00 am - 5:00 pm EST).

For shipping information, including rates, times and holiday shipping schedules, please click here.

You have 30 days from delivery to return the items for a full refund. Please email our customer service team at shopsupport@americangreetings.com or call 1-800-711-4474 (Monday - Friday 9:00 am - 5 pm EST) for return and refund as well as for an exchange. A shipping label will be sent to you in order for you to return the item(s). Attach label to the outside of the package. You will not be refunded for shipping cost.

Once American Greetings has received the item(s), you will then see a refund within 5 - 7 business days in the form of your original payment. NOTE: Ornaments that are damaged and have passed the 30 days to return may be denied a refund or exchange. Wrapping paper that has been opened cannot be returned.

American Greetings does not charge to ship return item(s), you will be sent a prepaid shipping label. 

No, American Greetings retailers and Carlton stores will not be able to refund items purchased online. To receive your refund you must ship your item back using the label provided by customer service.

The tax rate that is applied to your order is combined with state and local rates for the address where your order is being shipped. American Greetings charges sales tax on orders being shipped to Ohio, Florida, New York, Texas and California. 

No, the ornaments that are sold online do not represent the entire ornament collection. Our retailers may have some or all of the ornaments that are being sold online. You can find additional ornaments at some of our retail partner locations. There is a possibility that a retailer may have a different version of an ornament that we are selling online. If you have purchased an ornament online and you have found the ornament at a cheaper price, we can provide you with a price match.  Please visit the Contact Us page to contact customer service.

Greeting cards and greeting card bundles will vary by retail partners and locations. Party supplies, gift wrap and stationery sets can be found online and in store. 

Sorry, we currently do not sell at wholesale price.

AmericanGreetings.com offers a membership to our Creatacards, which can be personalized and printed at home.

Please call customer service at 1-800-711-4474 (Monday - Friday 9:00 am - 5 pm EST) and we will send you a replacement card.