You have 30 days from delivery to return the items for a full refund. Please email our customer service team at firstname.lastname@example.org or call 1-800-711-4474 (Monday - Friday 9:00 am - 5 pm EST) for return and refund as well as for an exchange. A shipping label will be sent to you in order for you to return the item(s). Attach label to the outside of the package. You will not be refunded for shipping cost.
Once American Greetings has received the item(s), you will then see a refund within 5 - 7 business days in the form of your original payment. NOTE: Ornaments that are damaged and have passed the 30 days to return may be denied a refund or exchange. Wrapping paper that has been opened cannot be returned.